Cancellations within 24 hours or ‘no shows’ will be charged at full price. This is to cover the loss of earnings from that appointment that we cannot fill at such short notice. Please arrive on time as you have a designated time slot. Lateness will erode your appointment time but you will still be charged at full price. Thank you for respecting our business – if we do not work, we do not earn, therefore it is paramount our clients understand this and why we strictly enforce our policy.